ServiceIQ
Turn every customer machine into a service request channel. ServiceIQ is a white-label portal that lets your customers book service calls and order toner by scanning a QR code on their machine — with complete visibility into your asset base.
The problem it solves
Every time a customer calls with a service request or toner order, your team has to ask "Which machine is this?" Customer machines aren't always labelled clearly, contracts get mixed up, and wrong toner orders cost you refund time and courier fees.
ServiceIQ puts a QR code on every machine. When a customer scans it, they land on a branded portal that shows their exact machine details and lets them request service or toner in seconds. Zero ambiguity, full audit trail.
Who it's for
- Photocopier and printer dealerships
- Managed print service providers
- Service companies with equipment at customer sites
- Any business selling asset-based services
Key Features
Asset Register
Maintain a complete register of all customer machines. Store serial numbers, models, install dates, contract types and toner profiles — all searchable and sortable.
QR Code Generation
Generate QR codes for each asset. Print them and stick on machines. When a customer scans, they land on your branded portal — no login needed.
Customer Service Portal
Customers scan the QR code, enter their asset number, and instantly see their machine details. Book a service call or order toner in seconds.
Toner Ordering
Every toner order is tied to the exact machine model. Eliminates wrong-toner returns and gives you an audit trail of consumption per asset.
Request Management
Service calls and toner orders flow into your dealer dashboard with full status tracking. View history per asset, per customer.
White-Label Ready
Branded portal, custom domain, your logo and colours. Looks like your service — customers never see SmartIQ branding.
Turn service requests into a simple QR scan
Pricing starts from £75/month. Add more users as your business grows.